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FAQ
Q&A

Knowing the basics of how your aerobic septic system operates is vital.  As a conscientious homeowner, it's important to stay ahead of any problems and tackle them before they become costly repairs that could have been avoided.

DOES MY MAINTENANCE CONTRACT COVER SERVICE CALLS?

If it did, we would not be able to pay our bills; insurance, truck payments, gas, employees, office building, etc.  .

MY SYSTEM HAS AN ODOR.  SHOULD I ADD CHLORINE?

A disinfectant is designed to destroy bacteria in the pump tank.  Adding chlorine tabs or bleach will not rid your system of an odor.  Odor is a kind of warning that your system is in distress.  Typical causes; compressor failure, kinked or cracked airline, system overuse, etc.  Please contact your provider to prevent further complications and costly repairs.

HOW DO I KNOW IF MY SYSTEM IS BEING INSPECTED?

We will attach a sticker inside your control box. At the completion of each inspection, your Tech will date and sign the tag.  Additionally, you will recieve a detailed report either by mail or email (depending on your preference). You will generally receive the report the following day. If you suspect that your inspections are not being completed properly, place a small rock on your septic tank lid that will have to be removed for a proper inspection. This will help ease your concerns and will help verify that you are getting the service you deserve.

IS MY SYSTEM SUPPOSED TO RUN ALL THE TIME?

Yes.  Your system is designed to run 24/7.  

The main reason for an alarm is compressor failure.  Check your compressor to make sure it's running.  If it is, check for cracked or kinked airline and replace if needed.  There are additional reasons for an alarm, all just as critical. If you wait too long to contact your provider, you may experience a foul odor and additional, related costs.  

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